Refunds and
Disputes Policy

At Plus Markets, we strive to provide a fair and transparent trading environment for all users.
This Refunds and Disputes Policy outlines the terms
under which refunds may be issued and how disputes are handled.

We encourage all users to carefully read this policy
before initiating a refund request or dispute.

Refund Policy

After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your Trading platform. Once this information is emailed to you, no refund will be given.

Investigating Platform Malfunctions

If you believe a trading platform malfunction has led to the loss of your challenge
or account termination, you may request a review by our team.
To ensure a thorough investigation, we require users to provide relevant evidence, including:

Time-stamped screenshots of the issue

Video recordings showing the malfunction in real-time

Photos or logs that support your claim

Our team will conduct a full review of the provided evidence
along with system logs and trade history to determine whether a refund is warranted.

How to Submit a Dispute

To submit a refund request or dispute, please follow these steps:

Contact Support: Email support@plusmarkets.com with the subject line: Refund Request – Trading Platform Issue.

Provide Detailed Evidence: Attach all relevant screenshots, videos, and details regarding the issue.

Describe the Incident: Clearly explain what happened, including the date, time, and how the malfunction impacted your challenge.

Await Investigation: Our team will assess your claim and provide a response within 5-7 business days.

Priority Handling of Disputes

All disputes related to platform malfunctions are treated with the highest priority.
We are committed to resolving cases as quickly
and fairly as possible while maintaining the integrity of our platform.

Final Decision

After a thorough investigation, our team will provide an official decision regarding the dispute.
If a refund is granted, the amount will be processed back to the original payment method
within 5-10 business days. If the dispute is denied,
we will provide a detailed explanation of our findings.

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Important Notice
Nothing on this website or within any of the services offered by Plus Markets Trading LLC constitutes a solicitation, recommendation, endorsement, or offer to buy or sell any financial instruments. Neither Plus Markets Trading LLC, nor any of its employees, contractors, affiliates, or partners, provides investment advice or guarantees of performance.
You are solely responsible for assessing the potential risks and benefits before using any content, tools, or services provided by Plus Markets Trading LLC.
Trading and investing involve substantial risk of loss and may not be suitable for all investors. Past performance does not guarantee future results.
For full details regarding our trading conditions and participant obligations, please review our Trading Rules.

Corporate Information
Plus Markets Trading LLC
A St. Vincent and the Grenadines corporation
Company Registration No. 4129 LLC 2025
Registered Address: Suite 305, Griffith Corporate Center, Beachmont, Kingstown, St. Vincent and the Grenadines
Website: www.plusmarkets.com

Proprietary Trading Services
Plus Markets Trading LLC provides simulated trading environments and educational resources that allow traders to develop and demonstrate their trading skills.
These services do not involve live trading accounts, the handling of client funds, or access to financial markets. Participation in any Plus Markets Trading LLC program does not constitute an offer of employment or a guarantee of access to real trading capital. All trading activities take place in a simulated environment for evaluation purposes only.
Our services are not available in jurisdictions where such offerings would violate local regulations.

Payment Processing
Payment and billing services related to certain transactions may be provided by our affiliated entity:
PlusMarket Solutions Limited
Registered Office: Minshull House, 67 Wellington Road North, Stockport, England, SK4 2LP
Company Registration Number: 15974125 (UK)
PlusMarket Solutions Limited acts solely as a payment processing service provider and is not responsible for the delivery, operation, or performance of the proprietary trading services offered by Plus Markets Trading LLC.

MetaTrader 5 (MT5) Notice
The MetaTrader 5 (“MT5”) platform and all related information provided on this website are not intended for use by U.S. citizens or residents.
Accessing or using MT5 services in jurisdictions where such use would contravene applicable laws or regulatory requirements is strictly prohibited.

Restricted Jurisdictions
Plus Markets Trading LLC does not offer services to residents of the following countries:
Afghanistan, Central African Republic, Democratic Republic of the Congo, Cuba, Guinea, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, Russian Federation, Belarus, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen.

Advertising & Communications Policy
Plus Markets Trading LLC promotes its services solely as educational and performance-evaluation programs. No advertisement, message, or communication from Plus Markets Trading LLC should be interpreted as investment advice, solicitation, or an invitation to participate in live trading or financial markets.

Refund Policy

After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your Trading platform. Once this information is emailed to you, no refund will be given.

Investigating Platform Malfunctions

If you believe a trading platform malfunction has led to the loss of your challenge or account termination, you may request a review by our team. To ensure a thorough investigation, we require users to provide relevant evidence, including:

How to Submit a Dispute

To submit a refund request or dispute, please follow these steps:

Priority Handling of Disputes

All disputes related to platform malfunctions are treated with the highest priority. We are committed to resolving cases as quickly and fairly as possible while maintaining the integrity of our platform.

Final Decision

After a thorough investigation, our team will provide an official decision regarding the dispute. If a refund is granted, the amount will be processed back to the original payment method within 5-10 business days. If the dispute is denied, we will provide a detailed explanation of our findings.

Contact Information

Customer support

Stay Updated

Email our team

Join our community

Links

Legal

Follow us on:

We accept

Stay Updated with the Latest Trading Insights

General Risk Disclaimer.

If you believe a trading platform malfunction has led to the loss of your challenge
or account termination, you may request a review by our team.
To ensure a thorough investigation, we require users to provide relevant evidence, including:

All disputes related to platform malfunctions are treated with the highest priority.
We are committed to resolving cases as quickly
and fairly as possible while maintaining the integrity of our platform.

After a thorough investigation, our team will provide an official decision regarding the dispute.
If a refund is granted, the amount will be processed back to the original payment method
within 5-10 business days. If the dispute is denied,
we will provide a detailed explanation of our findings.