Refunds and Disputes Policy

At Plus Markets, we strive to provide a fair and transparent trading environment for all users. This Refunds and Disputes Policy outlines the terms under which refunds may be issued and how disputes are handled.

We encourage all users to carefully read this policy before initiating a refund request or dispute.

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Refund Policy

After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your Trading platform. Once this information is emailed to you, no refund will be given.

Investigating Platform Malfunctions

If you believe a trading platform malfunction has led to the loss of your challenge or account termination, you may request a review by our team. To ensure a thorough investigation, we require users to provide relevant evidence, including:

Time-stamped screenshots of the issue

Video recordings showing the malfunction in real-time

Photos or logs that support your claim

Our team will conduct a full review of the provided evidence along with system logs and trade history to determine whether a refund is warranted.

How to Submit a Dispute

To submit a refund request or dispute, please follow these steps:

1.

Contact Support: Email support@plusmarkets.com with the subject line: Refund Request – Trading Platform Issue.

2.

Provide Detailed Evidence: Attach all relevant screenshots, videos, and details regarding the issue.

3.

Describe the Incident: Clearly explain what happened, including the date, time, and how the malfunction impacted your challenge.

4.

Await Investigation: Our team will assess your claim and provide a response within 5-7 business days.

Priority Handling of Disputes

All disputes related to platform malfunctions are treated with the highest priority. We are committed to resolving cases as quickly and fairly as possible while maintaining the integrity of our platform.

Final Decision

After a thorough investigation, our team will provide an official decision regarding the dispute. If a refund is granted, the amount will be processed back to the original payment method within 5-10 business days. If the dispute is denied, we will provide a detailed explanation of our findings.

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Plus Markets operates as a simulated trading platform designed to reward talented traders who can trade within our requirements. All trading activities on our platform are conducted using virtual funds and do not involve real money.

As such, Plus Markets is not responsible for any losses or financial outcomes that may result from trading with real capital outside of our platform. Please trade responsibly and only use real funds when you are confident in your skills and risk management strategies.

Please note that Plus Markets does not offer services to residents of the following countries: Afghanistan, Central African Republic, Democratic Republic of the Congo, Cuba, Guinea, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, Russian Federation, Belarus, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen.

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