At Plus Markets, we strive to provide a fair and transparent trading environment for all users.
This Refunds and Disputes Policy outlines the terms
under which refunds may be issued and how disputes are handled.
We encourage all users to carefully read this policy
before initiating a refund request or dispute.

Time-stamped screenshots of the issue
Video recordings showing the malfunction in real-time
Photos or logs that support your claim
Contact Support: Email support@plusmarkets.com with the subject line: Refund Request – Trading Platform Issue.
Provide Detailed Evidence: Attach all relevant screenshots, videos, and details regarding the issue.
Describe the Incident: Clearly explain what happened, including the date, time, and how the malfunction impacted your challenge.
Await Investigation: Our team will assess your claim and provide a response within 5-7 business days.

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Important Notice
Nothing on this website, nor within any of the services offered by Plus Markets, constitutes a solicitation, recommendation, endorsement, or offer to buy or sell any financial instruments. Plus Markets does not provide investment advice, portfolio management, or guarantees of performance.
Trading and investing involve substantial risk and may result in the loss of all capital. These activities are not suitable for all individuals. Past performance, simulated or otherwise, is not indicative of future results.
You are solely responsible for assessing the risks and suitability of any activity undertaken using the content, tools, or services provided by Plus Markets. For full details regarding participation requirements, trading conditions, and obligations, please review our Trading Rules carefully.
Proprietary Trading Services Disclosure
Plus Markets provides access to simulated trading environments and evaluation programs designed to assess and develop trading skills.
Corporate Information
Plus Markets Trading LLC
A St. Vincent and the Grenadines corporation
Company Registration No. 4129 LLC 2025
Registered Address:
Suite 305, Griffith Corporate Center
Beachmont, Kingstown
St. Vincent and the Grenadines
Website: www.plusmarkets.com
Payment Processing
Payment and billing services related to certain transactions may be provided by our affiliated entity:
PlusMarket Solutions Limited
Registered Office: Minshull House, 67 Wellington Road North,
Stockport, England, SK4 2LP
Company Registration Number: 15974125 (UK)
PlusMarket Solutions Limited acts solely as a payment processing service provider and is not responsible for the delivery, operation, management, or performance of any proprietary trading, evaluation, or educational services offered by Plus Markets Trading LLC.
MetaTrader 5 (MT5) Notice
The MetaTrader 5 (“MT5”) platform and all related information provided on this website are not intended for use by U.S. citizens or residents.
Accessing or using MT5 services in jurisdictions where such use would contravene applicable laws or regulatory requirements is strictly prohibited. Users are responsible for ensuring compliance with all local laws and regulations prior to accessing the platform.
Restricted Jurisdictions
Plus Markets does not offer services to residents or nationals of the following countries or regions:
Afghanistan, Central African Republic, Democratic Republic of the Congo, Cuba, Guinea, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, Russian Federation, Belarus, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen.
This list may be updated at any time to reflect changes in regulatory, legal, or risk considerations.
Advertising & Communications PolicyPlus Markets promotes its services strictly as educational and performance-evaluation programs conducted in simulated trading environments.
No advertisement, communication, marketing material, or message issued by Plus Markets should be interpreted as:
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