Refunds and
Disputes Policy
At Plus Markets, we strive to provide a fair and transparent trading environment for all users.
This Refunds and Disputes Policy outlines the terms
under which refunds may be issued and how disputes are handled.
We encourage all users to carefully read this policy
before initiating a refund request or dispute.
Refund Eligibility
We do not provide refunds for paid trading challenges unless the customer can present clear
evidence of a trading platform malfunction or downtime that directly caused them to:
Fail a challenge
Exceed the daily loss limits
Breach the risk limits
or market conditions are not eligible for consideration.
Investigating Platform Malfunctions
If you believe a trading platform malfunction has led to the loss of your challenge
or account termination, you may request a review by our team.
To ensure a thorough investigation, we require users to provide relevant evidence, including:
Time-stamped screenshots of the issue
Video recordings showing the malfunction in real-time
Photos or logs that support your claim
along with system logs and trade history to determine whether a refund is warranted.
How to Submit a Dispute
To submit a refund request or dispute, please follow these steps:
Contact Support: Email support@plusmarkets.com with the subject line: Refund Request – Trading Platform Issue.
Provide Detailed Evidence: Attach all relevant screenshots, videos, and details regarding the issue.
Describe the Incident: Clearly explain what happened, including the date, time, and how the malfunction impacted your challenge.
Await Investigation: Our team will assess your claim and provide a response within 5-7 business days.
Priority Handling of Disputes
All disputes related to platform malfunctions are treated with the highest priority.
We are committed to resolving cases as quickly
and fairly as possible while maintaining the integrity of our platform.
Final Decision
After a thorough investigation, our team will provide an official decision regarding the dispute.
If a refund is granted, the amount will be processed back to the original payment method
within 5-10 business days. If the dispute is denied,
we will provide a detailed explanation of our findings.
Contact Information
Customer support
Get the answers that you need to trade with confidence. Available 24/7, around the world.
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If you do not agree, please discontinue use of our platform.
