Refunds and Disputes Policy

At Plus Markets, we strive to provide a fair and transparent trading environment for all users. This Refunds and Disputes Policy outlines the terms under which refunds may be issued and how disputes are handled.

We encourage all users to carefully read this policy before initiating a refund request or dispute.

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Refund Policy

After a cleared payment on the purchase of one of our programs occurs, you will receive an email with the login details to access your Trading platform. Once this information is emailed to you, no refund will be given.

Investigating Platform Malfunctions

If you believe a trading platform malfunction has led to the loss of your challenge or account termination, you may request a review by our team. To ensure a thorough investigation, we require users to provide relevant evidence, including:

Time-stamped screenshots of the issue

Video recordings showing the malfunction in real-time

Photos or logs that support your claim

Our team will conduct a full review of the provided evidence along with system logs and trade history to determine whether a refund is warranted.

How to Submit a Dispute

To submit a refund request or dispute, please follow these steps:

1.

Contact Support: Email support@plusmarkets.com with the subject line: Refund Request – Trading Platform Issue.

2.

Provide Detailed Evidence: Attach all relevant screenshots, videos, and details regarding the issue.

3.

Describe the Incident: Clearly explain what happened, including the date, time, and how the malfunction impacted your challenge.

4.

Await Investigation: Our team will assess your claim and provide a response within 5-7 business days.

Priority Handling of Disputes

All disputes related to platform malfunctions are treated with the highest priority. We are committed to resolving cases as quickly and fairly as possible while maintaining the integrity of our platform.

Final Decision

After a thorough investigation, our team will provide an official decision regarding the dispute. If a refund is granted, the amount will be processed back to the original payment method within 5-10 business days. If the dispute is denied, we will provide a detailed explanation of our findings.

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General Risk Disclaimer.

Important Notice
Nothing on this website, nor within any of the services offered by Plus Markets, constitutes a solicitation, recommendation, endorsement, or offer to buy or sell any financial instruments. Plus Markets does not provide investment advice, portfolio management, or guarantees of performance.
Trading and investing involve substantial risk and may result in the loss of all capital. These activities are not suitable for all individuals. Past performance, simulated or otherwise, is not indicative of future results.
You are solely responsible for assessing the risks and suitability of any activity undertaken using the content, tools, or services provided by Plus Markets. For full details regarding participation requirements, trading conditions, and obligations, please review our Trading Rules carefully.

Proprietary Trading Services Disclosure
Plus Markets provides access to simulated trading environments and evaluation programs designed to assess and develop trading skills.

Any performance metrics, account balances, or results displayed are hypothetical and simulated and do not represent real trading outcomes.
Services are offered strictly for evaluation and educational purposes.

Corporate Information
Plus Markets Trading LLC
A St. Vincent and the Grenadines corporation
Company Registration No. 4129 LLC 2025
Registered Address:
Suite 305, Griffith Corporate Center
Beachmont, Kingstown
St. Vincent and the Grenadines
Website: www.plusmarkets.com

Payment Processing
Payment and billing services related to certain transactions may be provided by our affiliated entity:
PlusMarket Solutions Limited
Registered Office: Minshull House, 67 Wellington Road North,
Stockport, England, SK4 2LP
Company Registration Number: 15974125 (UK)
PlusMarket Solutions Limited acts solely as a payment processing service provider and is not responsible for the delivery, operation, management, or performance of any proprietary trading, evaluation, or educational services offered by Plus Markets Trading LLC.

MetaTrader 5 (MT5) Notice
The MetaTrader 5 (“MT5”) platform and all related information provided on this website are not intended for use by U.S. citizens or residents.
Accessing or using MT5 services in jurisdictions where such use would contravene applicable laws or regulatory requirements is strictly prohibited. Users are responsible for ensuring compliance with all local laws and regulations prior to accessing the platform.

Restricted Jurisdictions
Plus Markets does not offer services to residents or nationals of the following countries or regions:
Afghanistan, Central African Republic, Democratic Republic of the Congo, Cuba, Guinea, Haiti, Iran, Iraq, Libya, Mali, Myanmar, North Korea, Russian Federation, Belarus, Somalia, South Sudan, Sudan, Syria, Venezuela, and Yemen.
This list may be updated at any time to reflect changes in regulatory, legal, or risk considerations.

Advertising & Communications Policy
Plus Markets promotes its services strictly as educational and performance-evaluation programs conducted in simulated trading environments.
No advertisement, communication, marketing material, or message issued by Plus Markets should be interpreted as:

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